Managed Services

Performing the mundane, yet important, tasks of maintenance on your servers and desktops takes you or other key personnel away from the projects that need to be focused on. JuiceIT relieves you completely of these duties and takes maintenance to new levels.

By outsourcing the management of your IT services, you can refocus your efforts on your core business while we monitor, patch, upgrade, and support your network and desktop infrastructure. This proactive maintenance approach effectively mitigates the most common network problems, leading to fewer and less severe incidents. Because all systems are monitored, if anything ever does happen, it can be addressed quickly.

Our experienced and knowledgeable team of account managers, engineers and customer service staff will be an invaluable asset to your business.

Features of our Managed Services model include:

Support
With JuiceIT you can select a Managed Service Package tailored to suit your small or medium enterprise, at a fixed monthly cost.

Guaranteed Response Times and Service Level Agreements
When you choose a package with a Service Level Agreement (SLA), you have the option of choosing response times appropriate to your needs for both remote and onsite support.

Remote Support
We provide secure remote support, no matter where you are. We use maximum security encrypted communication leaving nothing for attackers to exploit.

Onsite Support
Our Managed Services Packages include regular onsite visits. In addition you may wish to have weekly, fortnightly or monthly visits.

Real Time Resolution of Issues
We manage all network issues including software changes, policy violations, low disk space, unapproved network access, and monitoring of event logs.

Maintenance
We maximise system performance across your entire IT network through real-time proactive monitoring and maintenance of your servers and workstations.

Fast and Easy Deployment
Once the decision has been made to implement our managed service system, it is deployed with as little inconvenience to users as possible. Once established, it is quite unintrusive, using very little memory.

Software Deployment and Update
We manage complete software installations and updates across the organisation with minimal interruption to users.

Real-Time Patch Management
We implement scheduled security patch scans and patch deployment.

Comprehensive Reports
Comprehensive monthly reports will be available to keep you up to date with the management of your system.

Anti-virus and Spyware
You have the option of incorporating a real-time monitored Antivirus and Spyware solution to your system, leading to maximum protection of your infrastructure.

With Managed Services, you will enjoy:

Proactive network management
Proactive desktop support
Proactive network security
Management of servers and network devices
Scheduled maintenance
Security and risk management
Intrusion detection
Antivirus and update management
Patch management
Regular backups
Asset and software management
Experts on-demand

Other benefits include:

Reduced costs of managing IT infrastructure
Increased productivity through a more reliable IT environment
Access to knowledgeable professionals
Lowered threat risk for data and network
Increased system uptime
Improved network performance
A more secure infrastructure
Freedom to focus on your core business

With JuiceIT's many years of experience in delivering end to end IT solutions to small and medium businesses, you can be confident your company's IT infrastructure is in safe hands.